Patient/Client Relations Specialist (Patient Navigator)
Miami Gardens, FL
Full Time
Mid Level
Cherishing Our Children Since 1977
Helping children and families help themselves to live a better life and build a stronger community.
The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.
As a Patient/Client Relations Specialist (Patient Navigator) you will deliver high-quality patient engagement and customer service for our Federally Qualified Health Center (FQHC). This position focuses on outbound and inbound communication to educate patients—particularly those assigned through managed care capitation rosters—about their assignment to our facility, the comprehensive services we offer, and how to access care. The representative also conducts follow-up calls related to the Sliding Fee Discount Program, supporting patient understanding and satisfaction while assisting with care coordination across departments.
This position primarily involves telephone-based communication.
Why join CFCE:
- You will make an invaluable impact in the community
- We offer growth and professional development opportunities
- You may qualify for Public Service Loan Forgiveness
- We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.
- Conduct outbound calls to patients identified on capitation rosters to inform them of their assignment to the health center.
- Explain available services including primary care, dental, behavioral health, and specialty services.
- Guide patients through the new patient onboarding process and direct them to appropriate departments to schedule appointments.
- Respond to incoming calls from patients and community members seeking information about the facility and services.
- Provide exceptional customer service, addressing concerns and routing inquiries to appropriate departments in a timely manner.
- Conduct follow-up calls with patients who have applied for or inquired about the Sliding Fee Discount Program.
- Assess patient satisfaction and understanding of program eligibility, application, and benefits.
- Identify barriers to participation and escalate any concerns to the Strategic Operations Coordinator for resolution or further review.
- Collaborate closely with front office and clinical departments to ensure accurate scheduling handoffs and service coordination.
- Position requires a high school diploma. Preferably an Associate’s Degree in Accounting, Finance, or Business management preferred.
- Preferably two years or more experience with a Community Health Center in a Federally Qualified Health Center (FQHC) setting.
- Must be detail-oriented and possess excellent organizational and communication skills.
- Strong verbal communication and active listening skills.
- Ability to manage a high volume of calls while maintaining professionalism and empathy
- Familiarity with capitation rosters, sliding fee programs, and community health models.
- Proficient in EHR systems and call documentation tools; Microsoft Office experience preferred.
CFCE is a Drug Free Workplace and an Equal Opportunity Employer.
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